Rachel is the first property agent I have dealt with in a few years having rented directly from landlords for my last few of properties. She was superb - easy to deal with, transparent and prompt with responses.

I highly recommend dealing with Rachel.

Paul Guest.  Tenant.

Rental Property: Milford, North Shore. 2015. 

» More testimonials

IQ Property Management Services and Process FAQs

If you are a Landlord...

  • Why should I use an independent property management company?

Using an independent property management company like IQ Property Management, gives you a more personalised service.  

We ensure you have one point of contact from IQ Property Management.  We are transparent in what we do and are more than happy to show you real examples of inspection reports, tenancy applications and agreements. 

As a member of the Independent Property Managers Association (IPMA), we adhere to strict guidelines to ensure you get the best service, from both your property manager and your tenants.

  • Will I lose control of my property if I give it to you to manage?

We provide a personalised service at IQ Property Management, meaning you can choose to have as little or as much involvement in your property as you wish.

  • How can I transfer my property over to your management service?

It’s easy. If you currently have your property managed by another company, we’ll manage the switch over, all we need is a signature on a form from you, and we’ll do the rest.

Simply contact us and we’ll transfer your property over to IQ Property Management.  

  • How much will it cost to manage my property?

Our management fees are highly competitive. Contact us for an obligation free quote to manage your property.  All our fees are tax deductible.  

  • How often will you inspect my property?

We conduct a thorough property inspection before the tenancy commences. You will receive a copy of this detailed property inspection report together with photographs you can view on line. The first interim inspection will take place after two months, and thereafter every four to six months, depending on your instruction and the type of property. We recommend inspections take place at least every quarter to identify maintenance issues.

  • How much bond and rent do you collect in advance?

We collect four week’s bond, the maximum legally allowed, and one weeks’ rent in advance from tenants on your behalf.

  • How do you qualify tenants?

All tenants must complete a comprehensive application form and be met in person. We conduct proper financial, credit and employment checks and references with previous landlords. We choose the best tenant on merit.  

  • When do I receive payment?

All monies received by us, less fees or disbursements are held safely in our trust account and are paid into your bank account twice a month (no later than the first working day after the 1st and 16th of each month). Each month we email you two electronic statements, and one end of year financial statement.  All statements can be sent to your accountant if requested.  

  • Where do you manage property?

We manage all types of property Auckland wide, including the CBD and popular suburbs such Grey Lynn, Ponsonby, Pt Chevalier, Mt Albert, Parnell, Newmarket, Remuera, Ellerslie, Mt Wellington and, Mt Eden, and far afield as Northcote, Glenfield, Takapuna, Albany, Manukau, Papakura and out west.  

  • I manage my own property and have a problem tenant, can you help?

Yes. If you have a tenant issue that needs resolving, contact us and let us solve the problem for you. 

  • Can you provide me with a free rental appraisal?

Yes. Contact us for a free rental appraisal today.

  • Can you help me sell my property or recommend a property lawyer?

We can refer you to a good real estate sales agent who does, and a lawyer who will ensure the deal is completed properly. Just get in touch with us.  

  • Do you provide tax advice?

We do not provide advice on tax, our speciality is property management. We do provide an end of year financial statement and can refer you to an accountancy firm that specialises in rental property tax returns to maximise your tax benefits.

If you are a Tenant...

  • I have an after-hours maintenance emergency what should I do?

An emergency after-hours service should only be used for problems arising to essential services such as electricity, plumbing, drainage and water supply or when the property is in danger if repairs are not carried out urgently. 

If you have an emergency contact us

  • How do I report a general maintenance problem?

All maintenance requests must be put in writing unless the problem is an emergency. We need details of the maintenance issue and we will contact you to arrange tradesperson to attend. If you have an emergency please call us.   Contact IQ Property Management.  

  • How do I apply for a property?

You will need to complete and submit a Tenancy Application Form and with photo identification. IQ Property Management will then vet your application and advise you within 48 hours if you will be offered the tenancy.   

  • What are the move in costs?

For most properties you will need to pay: one week rent in advance, one week (plus GST) letting fee, and four week’s bond.  If your tenancy application is accepted you will be required to deposit at least one week’s rent within 24 hours of the tenancy being offered to you, and the remainder will need to be paid within seven days unless otherwise agreed.  

  • Can you help me set up a power, internet, telephone and Sky TV accounts?

Yes. We work with a company that organise all of these services for you. By offering you exclusive promotions and benefits (like no bond, free reconnections, free SKY installations and more) they can genuinely save you hundreds of dollars when moving. Plus, it is a free service to use.

  • Will you provide me with a property inspection report?

Yes. At the start of the tenancy we will meet you at the property to hand over keys and go through the property with you in detail to ensure the condition report is accurate so as to protect your bond.  

  • Do I need to take out my own contents insurance?

Yes. The landlord's insurance will not cover you in the event of fire, water damage, or theft. We can refer you to our insurance agent.

  • I want to vacate my rental property, how do I do this?

Contact us so we can check whether you signed a fixed or periodic tenancy agreement, and discuss the notice period you are required to serve.  

  • How long will it take for my bond to be released at the end of the tenancy?

If you leave the property clean and tidy, free of repairs and pay all outgoings, we will release your bond to the Department of Building and Housing within three working days of the final water bill being received. 

  • Will you provide a rental reference for my next rental property?

Yes. If you pay your rent on time and keep the property clean and tidy, we will be more than happy to provide you with a glowing reference. 

Questions still not answered? 

Get in touch with us and we will do our best to help you.